Service Request
FAQs
Get answers to commonly asked questions
What is the turnaround time on service requests?
We have a one business day guarantee on equipment repairs. We understand that in the event of equipment failure, your organization needs the equipment up and running as quickly as possible.
How do I add a breakroom to my account?
Log in to your account, navigate to your dashboard, and click the "Add A Breakroom" button in the top right corner of your account dashboard.
How can I compile my most frequently purchased products into a list for easy access?
On your dashboard, explore Shopping List and Frequently Purchased tools. You can add a product to an existing or new shopping list by clicking the heart icon on any product image. Utilize Frequently Purchased to easily reorder your favorite products.
What if an item is out of stock?
Products that are out of stock are noted with an "Out of Stock" message. We offer substitutions in the event you'd like to explore other options. If an item is out of stock, you can add the product to your order and we will deliver it if and when it becomes available. If the product is unavailable by your delivery date, your Route Sales Representative may provide a replacement product.
What if I need help ordering?
Reach out to your Aramark Refreshments team at any time! We can answer questions, submit a service request, or help to place an order.
How do I reset my password?
Hover over "Sign In" and click "Forgot Password". Follow the prompts to reset your password.
How frequent is maintenance on water machines?
Water filters are changed either quarterly or semi-annually depending on the usage of your equipment. This routine service is included in your contract, while the filter of your choice is purchased separately. We offer four filter options for you to choose from based on your needs and preferences.
Thanks to antimicrobial and filtration/sanitation technology, no other maintenance or cleaning is required except emptying the drip tray as needed. Because of the direct water line connection, there is also no hassle with bottle delivery, storage, or changing the bottles. If your machine needs any repairs, we'll be there in one business day to fix or replace it.
How do I order more coffee, snacks, or supplies?
There are three ways to place your order:
- Order online. We make it easy to place orders online, allowing you to browse our products and place your order (see instructions in the section below).
- Call your local branch. We have dedicated customer service agents ready to discuss our products, make recommendations, and get your next order scheduled.
- Order in person through your regular Aramark Representative.
How to Order Online:
- After logging in, you’ll be able to see each location that uses Aramark Refreshments' services, and you’ll have the option to order more for that location.
- Below "order for this location," you’ll also see links to repeat your last delivery, view shopping lists, or view frequently purchased and order history.
- After you click "Order for this location", you’ll be taken to a shopping page with recommendations, featured products, and all product categories.
- Note that you’ll still have the option to click Frequently Purchased, Shopping Lists, Order History, and My Last Order.
We’d Love to Hear From You
Let’s Talk
Have feedback on a product or service? Need service on your equipment? We want to know!
- Fill out the form with the details of your request.
- We'll contact you if we need more information.
- If your request is service related, a representative will service or replace your equipment within one business day so your workplace doesn't miss a beat.